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so at some point during the ride the rear controls stop working and the mrs can't change vol, ch, or PPT. 2017 bike and ill call the dealer tomorrow. any one with an ultra have any thoughts on this? bike is a 3 mo old RGU. using two HD headsets. the one that came with it and a boom wired headset. music is fine. phone is good...all that. i unplugged the big connector under the tour pack to make sure it was tight, did not help. anything else??
 

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If neither rear control is working, then the wire connector to the tourpak is likely pinched, disconnected, or one of the prongs is pulled-out. You say you have reconnected the main plug at the tourpak, so it may be where it plugs into the control panel on the side. I don't believe there is a fuse for that line, but that could be a variant cause as well. If the volume control works, but the Mode Up/Down control doesn't, then the rear controls feature has not been enabled in the Infortainment system (Main Menu/Setup/Rear Controls).

Good luck!
 
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