Lost my right side saddle bag like 2 months ago after a long ride it just came off my buddy who was behind managed to sigsag by avoiding collision. Talked to dealer and at first I got the runaround by them. I demanded speaking to the owner and explained what happened. He called the factory and they requested to send the locking hardware, and then they decided that it was defective, they send the new bag. It took a while but I got it.
Funny thing is I got an email from the dealer again I need to bring my bike again for the recalled pins!