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I need to retrieve my EQ settings in my 2018,biketronic set me a email how to get it but it is not working I might be doing something wrong.here is what they sent.

Recovering the EQ file used in Rushmore Radios...

To find out what EQ version you are running in your radio, you need to boot the radio in "service mode." Do this by holding down the power button on the front of the radio while you switch on the bike to ACC. Hold the power button down for 2 seconds after you see the "accept" screen and then let go the power button and hit ACCEPT


Any help would be great,thanks.
 
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