I went through Chris at garage baggers for my unit so at least we have 2 different opinions. I won’t know anything till this weekend, might be as simple as the cord slightly falling out of the phone mine does when simply charging it. Did you run the USB to the glove box? If so try dampening the phone with a rag in there. Did they say anything about the volume issue?I called this afternoon and spoke with Volunteer Audio again. If tech support was being straight with me, and after we talked for 15 minutes I believe they were, they say they have had zero CarPlay dropping complaints on any of the 2000+ Rushmore and pre-Rushmore Soundstream HU’s they have sold……. They seem to think it’s a problem with the lightning plug in my phone….. So to test that theory, I’m gonna take a ride here in a few days and use my sons iPhone and see if I have any issues….. I’m skeptical on their theory, but WTF do I know. We will see…..
Yes, I ran the USB to the glovebox……. They couldn’t give me any real insight into the volume up problem other than to say I might have a bad contact in my handlebar controller. When I explained it works 100% of the time at first, then just completely stops responding, they didn’t have much to suggest…..I went through Chris at garage baggers for my unit so at least we have 2 different opinions. I won’t know anything till this weekend, might be as simple as the cord slightly falling out of the phone mine does when simply charging it. Did you run the USB to the glove box? If so try dampening the phone with a rag in there. Did they say anything about the volume issue?
I’ve tried three different cords so far, all different brands and different lengths………A buddy of mine had an issue with a non Soundstream head unit but it would do the same thing with one cord. He replaced the cord and hasn't had an issue since. For what it's worth...
Notes:
- Make sure you connect your iPhone 5 or newer to the HDHU.9813RG with an Apple certified Lightning-to-USB cable. Use a USB cable that is under 6' long and avoid using any extension cable.
- Bluetooth hands-free phone and wireless music streaming cannot be used while Apple CarPlay is being used with a connected iPhone.
- You cannot have an Android Auto smartphone and Apple CarPlay iPhone plugged in at the same time.
My phones an IPhone 13 Pro and has the latest software update. I’ve tried three different cables now, including a 12” high speed sync/charge cable that Volunteer Audio sent me when I first called them about my issues……@Roosterman623 Kevin, what Model iPhone are You using and are You using the same one in Your other vehicles without issue? The iPhones I know are picky if You do not use a lightning cable.
There are also "Details" listed in the Soundstream Manual that gives You information re: Cell Phones and I will list "The Notes" from that below.
I hope this helps and Best of Luck Bro!
Mike U.
OK, now get this……. I found a number direct for SoundStream technical support and called them…. After waiting in queue for 27 minutes (no shit) finally got a live person. As soon as I stated my unit is a SoundStream Reserve HDHU.9813RG, dude stopped me and stated they offer no tech support for these “motorcycle radios” and that I would need to work with the company I purchased it from. I explained that I have gone down that road without satisfaction, but again he reiterated that SoundStream tech support cannot help me as an end user of the radio….. WTF is this bullshit……. Arghh. To say I’m frustrated at my purchase of this $1000 boat anchor is an understatement…….……. I should have time tomorrow and Im gonna try calling SoundStream direct…..
@Roosterman623 Kevin try putting a piece of Velcro on the back of Your iPhone then place it up against the inside wall of the cubby so this way it doesn’t move around. If You need to take the phone out just pull it from the wall and the other piece of Velcro will stay put for the next time You need to put Your phone there.So, started dicking around with my phone and USB cord on my bike, and found another rabbit hole I’m gonna go down to see if I can rectify this problem……. My phone is an iPhone 13 Pro which is a big phone and barely fits end to end inside the fairing cubby. With the USB cable plugged in, and the phone inside the cubby, the inside ribs of the cubby lid are putting slight pressure on the USB connector right where it plugs into the phone…….
So next ride I’m gonna try reversing the phone with the plug end of my phone facing forward towards the front of the cubby, and also may try wrapping the phone in a small towel to cushion it inside the cubby……. WTF it’s worth a try I guess……..
I did 325 miles on the Bike Saturday and had issues again. As previously posted, I placed the phone in my cubby with the plug facing forward towards the front of the cubby, and also wrapped the phone in a rag to cushion it. Made it 20 miles and CarPlay dropped. Unplugged the USB, plugged it back in, CarPlay came up, and dropped again 10 miles later……. Kept the phone plugged in and didn’t do shit, and by its self it would reconnect to CarPlay then drop it again, back and forth several times over the next 100 miles……. Then on my last 100 miles home after stopping for lunch, plugged in the phone and CarPlay stayed connected all the way home, riding the same roads I was on earlier that morning when it kept dropping…@Roosterman623 , any updates , I like what this head unit has to offer but if it doesn’t stay connected it is pretty much useless
Did you ever try another phone just for shits and giggles ?I did 325 miles on the Bike Saturday and had issues again. As previously posted, I placed the phone in my cubby with the plug facing forward towards the front of the cubby, and also wrapped the phone in a rag to cushion it. Made it 20 miles and CarPlay dropped. Unplugged the USB, plugged it back in, CarPlay came up, and dropped again 10 miles later……. Kept the phone plugged in and didn’t do shit, and by its self it would reconnect to CarPlay then drop it again, back and forth several times over the next 100 miles……. Then on my last 100 miles home after stopping for lunch, plugged in the phone and CarPlay stayed connected all the way home, riding the same roads I was on earlier that morning when it kept dropping…
I have no fucking clue man. I feel like I’m on my own trying to figure this out because I can’t get any help from SoundStream, and Volunteer Audio says it’s my cable or my phone and say they have no other complaints of CarPlay disconnect issues with either the pre-Rushmore or the Rushmore units from anyone else who purchased the units………. My issue is if it is my cable or phone, why don’t I have issues with CarPlay in my truck using the same phone and cable? Just traveled 325 miles today in my truck for work, all the way to Mission TX, and not one single CarPlay disconnect…….
I don’t know what to tell ya bud……. I’m pulling the fairing next week to work on my amp and for what it’s worth I’m gonna check all my connections to the harness, etc although I don’t think that has anything to do with my problems……
