Sorry to hear of your issue, it really does get frustrating when you bring a legitimate issue to light and are told nothing can be done. The seats on any of my bikes have always held together very good with no issues. I personally use Mean City Cycles for seat customizing. They will take your current seat and customize it to your dimensions and add things like gel or memory foam to make it so much better. Check them out at MCC.COM I am sure they can also repair your seat no problem. Good luck!