After discussing my issues with the FP3 and speaking with Chris Neely from Vance and Hines, he authorized overnight shipping of a new unit to me at no cost to me, with a return label to send back the old unit for testing. He monitors the forums regularly and was instrumental in regaining my respect for their company and customer service. I am relieved to feel once again confident that they're not just another big company concerned only with their bottom line. And value their customers and strive to support us as consumers. Kudos!