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how is it that HD can say if you have them do any engine work on your bike it will void there warranty. was thinking cams. their SE cams. got email from service manager saying will void my warranty. just bought from them in august. 3rd new bike from them specifically. wtf is that about. do they not trust there own parts? anyone have any solid proof that the company can void the warranty, or is it time to go into managers office and well u know.
 

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The warranty call is in the dealers hands ~ I have had 30 HD's and 4 new ones ~ three of them CVO's ~ all have had modifications and I have never had a warranty or extended warranty claim denied ~ sounds like you need to find a different dealer ~ three dealers will give you three completely different stories ~ Good Luck
 

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The warranty call is in the dealers hands ~ I have had 30 HD's and 4 new ones ~ three of them CVO's ~ all have had modifications and I have never had a warranty or extended warranty claim denied ~ sounds like you need to find a different dealer ~ three dealers will give you three completely different stories ~ Good Luck
i will be for sure looking into this. i did the 95 upgrade in my 04 heritage at home in my shop. ive been fixing and building all my harleys since day one. had prob 15 of them from early shovels to now. when i did the 95 on the heritage there was some warranty work done because of valve seals. they warrantied it no problem. now this dealer has some new service manager that knows all. only reason was gonna get them to do it is due to the EFI. now im wondering that the bassanis and the screamin eagle breather and the screamin eagle race tuner i had them install when new is gonna void it. he never mentioned anything at that time. im deffinately going to be having a chat with the owner of the place.
 

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that's a long story and they can void it but usually why happens is the dealer that does the work will continue to honor the warranty but if you go travel to another dealer and they know you did motor work of any kind they will not honor it but that sorry piece of crap dealership that did the work should or they suck and for that moated if your on the road and something other than motor related problem occurs any dealer should fix it but I imagine you wood have to throw a fit , if your dealer is telling you that and you normally do business with them I would find me a new dealer and tell them to fuck off in a big way . when I buy a bike they always ask me what I'm doing to motor first and they don't even. do the work unless it is a warranty and I've never had a problem getting warranty work done for any reason


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I had the 5 year extended on mine and they disallowed the following: Radio, Starter, Regulator due to engine work I had done. I cancelled the remaining an no longer use the dealership for any work. If I need HD parts I'll either order from John at Horny Toad or use Ocala HD and take to my Indy if I can't do it...
 

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I had the 5 year extended on mine and they disallowed the following: Radio, Starter, Regulator due to engine work I had done. I cancelled the remaining an no longer use the dealership for any work. If I need HD parts I'll either order from John at Horny Toad or use Ocala HD and take to my Indy if I can't do it...
i think we should have tho option to have the cost of the factory warranty knocked off price of purchase. if they cant warranty work done using SE parts then what good is it. HD has gone downhill in last while. long while. dont get me wrong. i still love my vtwin. its in my blood. but all it is now is tshirts and bolton chrome. i remember going in to get parts for my shovel. i installed an evo cam and lifters and blocks. i went in looking for somethinmg i cant remember exactly what it was. i asked them for the part and they asked what bike., told them was a shovel. they said its an evo part. i said ya i know. they said u cant use that part. give me the part i said. they said well u cant do that with evolution part. wont fit on a shovel. i had to lead him outside and show him the bike that i rode there on that had evolution valvetrain on a shovel engine to prove that they dont know everything. man its a differant world. sorry way off topic but i just started getting carried away when that came into my head. i guess my point is why not build a bike that runs cool, has decent usable power for travel and 2up, and uses bearings that arent made of plastic to begin with. i know my fault for buying new. i wish harley would get back to their roots instead of hosting a worldwide fashion show.
 

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how is it that HD can say if you have them do any engine work on your bike it will void there warranty. was thinking cams. their SE cams. got email from service manager saying will void my warranty. just bought from them in august. 3rd new bike from them specifically. wtf is that about. do they not trust there own parts? anyone have any solid proof that the company can void the warranty, or is it time to go into managers office and well u know.
HD cannot 'void' your factory warranty unless the bike has been declared totaled.
Period.
End of conversation.
The Magnuson act says so. It states that to deny factory warranty HD HAS TO PROVE your after market part caused the failure.
For example this means there is no way they can 'legally' deny warranty on your radio if you installed a tuner. It doesn't mean they won't try. Your after market tuner msy be a stickier issue if you burn a piston.
Don't take my word for it, read the act yourself.
Knowledge is the best protection.
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Warranty disclaimer

There is a warranty disclaimer on page one of the SE pro racing parts catalog. It says:

"Warranty: Installation of Screamin' Eagle products, and similar off-road or competition products from other manufacturers, except some street-legal offerings installed by authorized Harley dealers, may void your H-D limited vehicle warranty. See your local dealer for more information.

Installation of a California performance product on to a 49-state motorcycle or a 49 state performance product on to a California model motorcycle will void manufacturers warranty, as it will not result in a street-legal configuration.

Caution: Harley Davidson motorcycles modified with some Screamin' Eagle high-performance engine parts must not be used on public roads and, in some cases, may be restricted to closed course competition."

Magnuson-Moss Warranty Act requires that a limited warranty must be "conspicuously designated" as a limited warranty if they are not full warranties.

So if your bike is not "street-legal" MoCo will not honor a warranty.

A friend of mine put a 120R on his 2012 CVO street glide. (I know, 110 isn't fast enough. He refused to give me his bank PIN #, and believe me, I asked!) He detonated it at 400 miles. They are not warrantied by MoCo as they are a race only engine.

When I was there on Tuesday, it was torn down, and both parties were happy. I don't know the specifics, but the tech working on it told me they were honoring warranty, because they installed it. I like my local dealer. He helped me when I had problems on my stage IV Low Rider at the 85K mile mark. Find a dealer that stands by their work, and warranty is a non issue.
 

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As mmcmsw says, the dealer needs to stand by their work. While it says on many of the HD performance parts that it may void your warranty, the dealers I know say that they will stand by any parts that are purchased and installed through them. So in essence, the dealer (not HD) is warranting that.
 

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I had the 5 year extended on mine and they disallowed the following: Radio, Starter, Regulator due to engine work I had done. I cancelled the remaining an no longer use the dealership for any work. If I need HD parts I'll either order from John at Horny Toad or use Ocala HD and take to my Indy if I can't do it...
the esp is different than the 2 year warranty. they have a lot more latitude to deny coverage with that. on the 2 year warranty, the magnusson moss warranty act applies and they could not have denied coverage on the radio because you put in cams.

you think it's bs that hd can deny coverage? take a look at the screaming eagle catalog. its chock full of items that are marked, off road use only, will void warranty. and with the economy in the shape that it's in, everybody is looking for ways to save money. warranty is a big one.
 

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the esp is different than the 2 year warranty. they have a lot more latitude to deny coverage with that. on the 2 year warranty, the magnusson moss warranty act applies and they could not have denied coverage on the radio because you put in cams.

you think it's bs that hd can deny coverage? take a look at the screaming eagle catalog. its chock full of items that are marked, off road use only, will void warranty. and with the economy in the shape that it's in, everybody is looking for ways to save money. warranty is a big one.
agree


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sorry i started this one. my point is if a company offers upgrades that they manufacture or have munufactured and brand them as there own, and said parts are installed at one of their own certified and branded dealers, then said company should stand by their parts that they offer and the work that they do. u should be able to roll into or be towed into a dealer if you have an issue with these parts and this work and be covered. the dealer gets their money from harley to cover the dealers time and their wrenches time. and yes the economy has gone to shit everywhere and people are trying to save costs where they can, but that does not give the right for a corporation to deny repair costs (due to a loophole that was written in a catalogue) to the people that built their factories and dealerships in the first bplace. as i said get back to their roots and stand by the products they sell. harley claims that they can warrant the prices they charge for the new bikes that roll of the floor because of the years and time put into R&D. if they have all this time put into R&D then they should know if their products will standup and work together. this is not byu any means a harley specific topic. this covers most vehicle and atv markets. arctic cat and polaris will bend over backwards to help out their snowmobile clientele with warranty issues. and when they realize that they have made engines that dont stand up in the field they change the way the manufacture them. to a certain extent. has harley done that? not that i know of. they have had cam bearing issues sine 1999. its now 2013. keep using the cheap stuff and let the end user pay the price with an excuse to deny a claim. not saying all HD dealers are that way. also not saying that alot of riders arent at fault either due to bad maintenance or none at all. just bthink that u should be able to hop on your bike after having stuff done to better the platforn that harley started with, using their stuff, and not have a worry in the world that you will be out thousands of dollars in a foreign place to you, due to some failure in youre engine, trans, wiring, anything. i dont think harley is hurting that bad. that of course is all just one persons opinion wich really dont mean shit. haha. ride on brothers!!!!!!!!!!!!
 

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I had the 5 year extended on mine and they disallowed the following: Radio, Starter, Regulator due to engine work I had done. I cancelled the remaining an no longer use the dealership for any work. If I need HD parts I'll either order from John at Horny Toad or use Ocala HD and take to my Indy if I can't do it...
What in the world do the RADIO and ENGINE have in common, lol. Do they throw each other off beat or what? I clearly see why you changed dealers, that's beyond stupid. :eek:
 

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how is it that HD can say if you have them do any engine work on your bike it will void there warranty. was thinking cams. their SE cams. got email from service manager saying will void my warranty. just bought from them in august. 3rd new bike from them specifically. wtf is that about. do they not trust there own parts? anyone have any solid proof that the company can void the warranty, or is it time to go into managers office and well u know.

At my dealer it has to do with who they sell you the warrenty through is how I understand it. When I purchased my bike used I bought an extended warranty. A few months later I was talking to the performance tech about an engine build. After a short discussion he was quick to ask me which warranty I had. I asked him what he meant by that and long story short... they sold warranties through 2 different companies and the one I had only covered stock parts. If I did a build it would void that warranty. He explained a way around that was to cancel my exsisting warrenty and get the remaining money back to buy the other warranty. That warranty would cover any performance upgrades as long as they were screamin eagle parts. A few more details with that but that is the overall picture the way I understood it. I will have to look up my paperwork to tell you who my warranty is with and I could tell you more about it. They never told me at the time of purchase that there were different ones to purchase.
 

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amen

A limited warranty is a line item warranty. They can not deny a radio repair due to an engine modification anymore than they will overhaul your engine because your saddlebag latch is broken.
 

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Discussion Starter #16
At my dealer it has to do with who they sell you the warrenty through is how I understand it. When I purchased my bike used I bought an extended warranty. A few months later I was talking to the performance tech about an engine build. After a short discussion he was quick to ask me which warranty I had. I asked him what he meant by that and long story short... they sold warranties through 2 different companies and the one I had only covered stock parts. If I did a build it would void that warranty. He explained a way around that was to cancel my exsisting warrenty and get the remaining money back to buy the other warranty. That warranty would cover any performance upgrades as long as they were screamin eagle parts. A few more details with that but that is the overall picture the way I understood it. I will have to look up my paperwork to tell you who my warranty is with and I could tell you more about it. They never told me at the time of purchase that there were different ones to purchase.
very interesting
 

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Mmcmsw,
The 120R comes from the factory with no warranty. Your friends dealer is doing him one hell of a favor. It really has nothing to do with our conversation though. HD can't void or deny a wsrranty that did not exist to start with.
Can we agree that many dealers use the 'your warranty will be void' claim to prevent the customer from buying after market parts and then having an Indy install them? The dealer could care less about your warranty, he cares about the lost revenue.

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A limited warranty is a line item warranty. They can not deny a radio repair due to an engine modification anymore than they will overhaul your engine because your saddlebag latch is broken.
Totally agree with you there, but they pretty much can do what they want if they choose to, I have no problem going to an Indy shop & having it done right. I wouldn't even buy a t-shirt from this dealer now let alone a new bike. Anyway just relating my experience with a particular dealer who sold me the extended warranty. I had no problem paying the first $50 for each fix. Bottom line is I still got back 3/4's of my warranty cost back, and I a great Indy shop that treats me right.
 

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If the authorized HD dealer does the work then HD must honor the warranty. Just went through this.
 

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You have ventured into a very, very hot topic on here. Search a bit for warranty etc. Stand by for a myriad of responses. But please, just remember, the dealer AWALYS has your best interests in mind. ((( L O L )))
DOOF

how is it that HD can say if you have them do any engine work on your bike it will void there warranty. was thinking cams. their SE cams. got email from service manager saying will void my warranty. just bought from them in august. 3rd new bike from them specifically. wtf is that about. do they not trust there own parts? anyone have any solid proof that the company can void the warranty, or is it time to go into managers office and well u know.
 
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