All,
Be aware of the worse customer service I've ever experienced.
I contacted Bad Boyz in January and inquired about having a custom Freedom extended reach made for my RGS. (Elias) of course promised that he would do everything to make sure that I would be more than pleased with my purchase. I sent him the manufacturer's name, the color code, and photos of the material I wanted. He sent me photos of two selections he could purchase locally. I made my selection and paid. Around week four I sent a text asking for an update. Elias sent photos of what he was preparing to wrap the seat with. I called and questioned the material color. Because the photos that were sent showed a different color. When I finally received the seat, it was not only not the color I had asked for it was different from the photos. A call to Elias went south quick when he told me it was the color I had selected and that it wasn't his fault. He tried to blame the individual he had purchased the material from, but it was his responsibility to insure the material was correct. I finally put the seat on the bike to see if it is comfortable as advertised. First ride out the backrest came off in my hand. Called Elias again, and demanded that the issues be corrected. After a heated discussion he finally said he would correct the issues and send me a return shipping label. A week later I finally got the return label. And after shipping it back, three weeks later I received an email saying I was receiving a refund minus $205.00 for what I have no idea.
Riders if you can't put your hands on it at the time of purchase your taking a chance of dealing with shady individuals like this.
Be aware of the worse customer service I've ever experienced.
I contacted Bad Boyz in January and inquired about having a custom Freedom extended reach made for my RGS. (Elias) of course promised that he would do everything to make sure that I would be more than pleased with my purchase. I sent him the manufacturer's name, the color code, and photos of the material I wanted. He sent me photos of two selections he could purchase locally. I made my selection and paid. Around week four I sent a text asking for an update. Elias sent photos of what he was preparing to wrap the seat with. I called and questioned the material color. Because the photos that were sent showed a different color. When I finally received the seat, it was not only not the color I had asked for it was different from the photos. A call to Elias went south quick when he told me it was the color I had selected and that it wasn't his fault. He tried to blame the individual he had purchased the material from, but it was his responsibility to insure the material was correct. I finally put the seat on the bike to see if it is comfortable as advertised. First ride out the backrest came off in my hand. Called Elias again, and demanded that the issues be corrected. After a heated discussion he finally said he would correct the issues and send me a return shipping label. A week later I finally got the return label. And after shipping it back, three weeks later I received an email saying I was receiving a refund minus $205.00 for what I have no idea.
Riders if you can't put your hands on it at the time of purchase your taking a chance of dealing with shady individuals like this.
